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Refund Policy

MomShack No Questions Asked 60 Day Money Back Guarantee

We are so sure that you will love our products, we protect you with our MomShack 60 Day Money Back Guarantee. We want you to have the time to experience and enjoy our products and to be thoroughly happy with them.

All we ask in return is that you treat us fairly.

If you are not happy with the product, simply notify us up to 60 days after purchase by emailing us at:

support@momshack.co

To complete your return, please provide a receipt or proof of purchase to speed up the refund process and we will make arrangements for a 100% refund. (less shipping if applicable)

You will be required to return items to the following address:

Return Address:

MomShack
PO Box 2079
Hornsby
Sydney
1635
Australia

support@momshack.co

Please Note:

*There are NO refunds on FREE PLUS SHIPPING items*

**Any Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**

 

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied via the original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next, contact your bank. There is often some processing time delays before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at support@momshack.co

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@momshack.co

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To complete your return, please provide a receipt or proof of purchase to speed up the refund process and we will make arrangements for a 100% refund. (less shipping if applicable)

You will be required to return items to the following address:

 

MomShack
PO Box 2079
Hornsby
Sydney
1635
Australia

 

support@momshack.co

Please Note:

*There are NO refunds on FREE PLUS SHIPPING items*

**Any Custom Printed Items on our site do not qualify for a refund. However, you are welcome to cancel the order within 24 hours of placing the order by contacting our customer support.**

 


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